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Enjoy app-etising

rewards

with our NEW

MUFFIN BREAK REWARDS APP

EVERY 5TH COFFEE FREE
when you use the app

GET A FREE MUFFIN
during your birthday month

EASY POINTS TRANSFER
for existing card members

EXCLUSIVE OFFERS
for Rewards Members

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Already a registered member?

If you have a plastic rewards card you can keep using it or replace it with the new rewards app. If you would like to continue using your card make sure you register it with us so you can manage your account details online, keep updated with member offers and receive a free muffin during your birthday month.

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Reward FAQs

At Muffin Break, we pride ourselves on providing our loyalty customers with great value, with our 5th coffee free promise. Please see below some frequently asked questions to help you understand more about our great loyalty program.

  • General FAQs
  • Rewards App FAQs
  • Card FAQs
  • Q: What do I get if I become a Muffin Break Loyalty Member?A: As a Muffin Break loyalty member you will receive fantastic value through our buy four coffees and get the 5th free. You will also get a free muffin during the month of your birthday when you register your account along with a free registration coffee. Loyalty members receive information about exclusive Muffin Break deals and promotions.
  • Q: Do I have to redeem my free coffee at the time I receive it or can I accumulate them?A: You have 300 days to redeem your free coffee. We recommend you use your free coffee on your next visit.
  • Q: What if I purchase two coffees in one transaction? Will I receive coffee points for both?A: Yes, all customers who purchase any hot beverage will receive a single coffee point per hot beverage per transaction. When you achieve four coffee points you will receive a free coffee.
  • Q: Will I accumulate coffees with the purchase of any other hot beverages such as tea or hot chocolate?A: Yes, points are awarded for all purchased hot beverages.
  • Q: Will I accumulate coffees for purchases such as Iced Coffee, Iced Chocolate or bottled drinks?A: No, the loyalty program is only valid for hot beverage purchases.
  • Q: Will my details be secure if I register?A: Yes, you can rest assured that we take care of your personal information. Please read our privacy policy for further details.
  • Q: Why do I not receive e-newsletters from Muffin Break?A: If you haven’t heard from us, this means you are not opted-in to Muffin Break communications. If you wish to opt-in all you need to do is tick the opt-in section on the profile page of either your App or  login to your online account. Alternatively, you can contact us at [email protected] Please ensure you provide your card number.
  • Q: How can I remove myself from the email listing?A: Simply click the unsubscribe link at the bottom of every email.
  • Q: If I have a problem registering online who do I contact?A: You will need to contact Muffin Break via [email protected] and provide your card number, so we can help you through the process.
  • Q: Why do I receive email offers from certain stores?A: If you visit a Muffin Break store frequently we may notify you of local offers available from that store, so you can take advantage of them on your next visit.
  • Q: If I purchase a medium size coffee will I receive my free coffee in the same size?A: The standard size for a free coffee as a part of the loyalty program is a small size.
  • Q: When will I get my birthday muffin?A: Registered card members are be able to redeem their free birthday muffin anytime during the month of their birthday.
  • Q: Can I use my Senior’s Card with my loyalty rewards?A: Yes, absolutely. You can use your Senior’s Card in conjunction with your loyalty account. Senior’s discounts are accepted with all purchases (only exclusions are combo deals).
  • Q: If I have three coffees on my account and purchase two coffees, can I claim the free coffee in the same transaction? A: In this scenario, your free coffee will be available on your next visit.
  • Q: If I have multiple free coffees on my account, can I use them in one transaction? A: Yes.
  • Q: Do I receive points when I get a special offer coffee? A: Loyalty members receive one point per purchased coffee. Free coffees whether earn through the program or via a promotion do not receive any points.
  • Q: Can my email address be used more than once? A: Multiple accounts with the same email address is not permitted.
  • Q: How do I download the app?A: You can download the app by visiting the iTunes or Google Play app stores, searching for ‘Muffin Break Rewards’ and selecting the download option.
  • Q: How do I join the loyalty program through the app?A: Once you’ve downloaded the app, simply follow the prompts to setup your account. You’ll need to confirm whether you have a current plastic loyalty card OR if you don’t currently have a loyalty card.
    – If you have a current plastic loyalty card you’ll be prompted to scan your card using the app. You will then need to follow the prompts to update your app account.
    – If you don’t have a current plastic loyalty card, you can just sign up with the app directly. As you register you will create your own loyalty account.
    Whether you have an existing account or you need to set up a new one, you’ll be required to enter in some personal details including your first name & email address to ensure we can secure your account and identify you.
  • Q: If I have registered through the app, do I still need to register online?A: No, when signing up via the app, you’ll be asked to fill in your details that will automatically create your account.
  • Q: How do I transition my loyalty account from my physical card over to the app?A: If you already have a card, simply select the ‘I have a card’ button when signing up and you’ll be prompted to scan your card. At this time (for iPhone users) your phone will request access to your camera to scan your physical card. Scan your card by placing the barcode in front of your camera. The app will then confirm your card has been scanned successfully. Your points and any free coffees will be available through app immediately.
  • Q: What do I do with my loyalty card once I transfer over to using the app?A: It’s completely up to you whether you’d like to keep your plastic loyalty card, as you will still be able to use this as well as your digital loyalty card stored within the app. Transactions made using both cards will be linked to one account.
  • Q: How do I redeem my free coffees via the app?A: Simply open the app, press flip and scan the barcode using the store’s scanner. You coffees will be directly available on the register.
  • Q: How do I know how many free coffees I have stored?A: In the app there is a ‘Vouchers’ screen which details out how many free coffees you currently have available.
  • Q: Why do I need to turn on the notification option, when using the loyalty app? A: As a part of the loyalty app, we notify you when you have a free coffee along with any special deals or offers. However to receive this service you need to turn on your push notifications.
  • Q: Will I still get emails from Muffin Break if I download the loyalty app? A: Yes, we will still send you updates about national promotions, local offers and special events via your opted-in email address.
  • Q: Why do I need to turn on the notification option, when using the loyalty app?A: As a part of the loyalty app, we notify you when you have a free coffee along with any special deals or offers. However to receive this service you need to turn on your push notifications
  • Q: Can I update and change my details on the app? A: Yes, the app features your own profile page, which you can update and personalise. You can even connect your profile to your Facebook account and create your own profile picture.
  • Q: What does the app need my data for?A: We know how important your personal information is to you which is why we only collect the minimum information necessary to provide our services to you. For details on the information we collect and how we use is please view our Privacy Policy.
  • Q: Why does the app ask for my location services?A: The app will request your location services when searching for your nearest store, to provide you with the closest store to where you are currently located.
  • Q: What happens if I delete the app? A: If you delete the app you won’t lose any of your free coffees or  information. Simply re-install the app and sign-in using your account details.
  • Q: What if I forget to show my app at the start of the transaction?A: Unfortunately once the transaction is complete the app cannot be scanned. Please present your Muffin Break app at the start of the transaction so you don’t miss out on any coffees.
  • Q: My partner and I share the same physical loyalty card, can have the same loyalty account on our phone? A: No, coffees can only be added to one loyalty account/number. Each app has their own unique account and can not be replicated on any other device.
  • Q: When I use my app in-store my coffee cup image does not match the cup on the Muffin Break till screen. Why is this? A: The cup on your app shows your points prior to the transaction in progress. The till screen shows the points currently being add in that transaction. Once you the purchase has ended and you have paid for your coffees the point will show on your app.
  • Q: What do I do if I’m at the store and the scanner isn’t reading my loyalty app barcode? A: Please contact us at [email protected]
  • Q: What if I don’t want to register online?A: That’s OK, you will still be able to receive every fifth coffee free.
  • Q: What happens if I lose my registered card?A: Pick up a new card at your local Muffin Break store. If your previous card was registered, you can contact us at [email protected] to transfer your details.
  • Q: What if I had registered online but have lost my password?A: You can go back online and click ‘forgot my password’ and an email will be sent to you with further instructions.
  • Q: What happens if I lose my card and it has not been registered?A: Unfortunately you will have to sign up again and start fresh with a new card.
  • Q: Do I only need to scan my card when I buy a coffee?A: No you should have your card scanned for each transaction so we can make sure you don’t miss out on exclusive product offers. From time to time we may offer you exclusive product offers based on your purchase history so if we know what you love we’ll make sure you’re the first to hear about those products and any promotions.
  • Q: What if I forget to hand over my Muffin Break loyalty card during the transaction?A: Unfortunately once the transaction is complete the card cannot be scanned, therefore please present your Muffin Break Loyalty card at the start of the transaction so you won’t miss out on your coffees.
  • Q: I forgot to use my card on my last visit, I purchased two coffees and have the receipt. Can I still receive coffee points for my previous purchase? A: Unfortunately, if you do not present your loyalty card at the start of the transaction or forget to use your card, you won’t be able to add the coffees to your card.
  • Q: Can my friend and I have two separate cards and accumulate coffees together?A: No, coffees can only be added to one loyalty account/number. You can share the same card by splitting the key ring card and the main loyalty card but you can’t officially share your account.
  • Q: Is there a charge for the Muffin Break app? A: The app is FREE and you will not be charged to use it.
  • Q: What if I don’t have a smartphone and I still want to use the Muffin Break Loyalty Program? A: Plastic loyalty cards are available for customers without a smartphone. Just ask your friendly the Muffin Break server. All existing cards will continue to be able to be scanned in-store.